I was a Canadian and my daughters were born in the US. When we returned to Canada, we made an assumption that they were able to live here because I was Canadian. We never actually went through the process to apply for their proof of Canadian ‘citizenship by descent’. As the girls got older, we realized that they couldn’t do the things that other teens could – get a part time job, go to the doctor etc. I started looking into what I needed to do and I realized that I didn’t want to do this process by myself. I called a couple of other offices in the London area and I just didn’t get a good feeling. I found Jennifer’s website on line and read the reviews from other clients. I called the office and everything seemed so professional that I thought they were the ones to help us.

I came to the office for a consultation and that confirmed my feeling that this office would do a good job for me. I went through the process of getting my residency in the US and so I know how helpful it is to have someone there to help you. Everyone that I dealt with in the office was friendly, knowledgeable and helpful. They responded well to my questions –  usually with a phone call. I appreciated that they were flexible to work around my schedule with coming in for appointments. They never wasted my time with unnecessary meetings. Time off in my job is difficult to get and so I appreciated that they respected my time.

There was a small glitch when the requirements changed about what documents we needed to prove my daughter’s identity but we worked through it and the girls got their citizenship certificates in record time. I would definitely recommend this office to others. They give good service and always kept me informed as we went through the process.

Overall, I’m very happy with Jennifer’s office. Now my girls can go and look
for those jobs that will start their adult lives here in Canada. Thank you.

— Blaine