When we first came to Jennifer’s office in 2011 we didn’t know anything about the procedures to have someone come from the US. We wanted everything done properly and professionally and so we sought out Jennifer. From that first meeting we realized that this was not an ordinary law office. They were very personable and friendly and helpful with all of our questions. By the end of that meeting we were comfortable and very relaxed. Jennifer gave us peace of mind. We had gone online and read a bit about Jennifer and liked what we’d read. She is a bit on the pricey side but she certainly gave us great value. Her entire office works as a team and everyone knows you when you walk in the door. You’re greeted with a friendly smile and made to feel like you’re their only client and certainly more than just a file number.

Jennifer and her team always had the answers for our questions, or if they didn’t know off the top of their heads, they found out quickly and either called us or sent us an email with the answer. We felt like we had someone on our team – if we ever got into trouble, we knew that we could always say “call my lawyer”. It’s a scary process to apply to the government and having Jennifer and her team made us feel more at home. It certainly eased my culture shock to have everything explained so well.

We have recommended Jennifer to others saying that if you want someone to get it done right, and be on your side, you can’t do better than Jennifer. We never left feeling ‘less than’ or silly. We always left feeling like we knew more than when we went in and things were being taken care of on our behalf. They are very thorough and make sure that every i is double dotted and every t is double crossed before they submit your application.

When they called to tell me the good news that my file was completed and they had received the date for my landing ceremony, I felt like a piano had been lifted off my back. I’m now looking forward to spending the rest of my life in my new country. Even when we were finished with Jennifer and her team, they wanted to ask our opinion on how to improve their service in the future and to give us tools to make reapplying for my PR card in a few years easier to manage. We’re getting older and more forgetful so it made a lot of sense for us to have someone else worry about all the details. Thank you Jennifer and team! I still owe you some of my home cooking as a thank you!

 — Robby & Karen