The following two news items appeared in the Toronto Star and Metro News and Canadian Press and deserved at least a reposting here.

“High error rate” plagues immigration processing

"High error rate" plagues immigration processingInternal government reviews found a “high error rate” in immigration processing, from permanent resident applications to refugee work permits, prompting fears about the system’s integrity.

The human errors — staff failing to use correct form letters, address missing documents and provide accurate timelines — could not only cost individual applicants a chance to live and work in Canada but affect the “efficiency of the system” and create unnecessary backlogs.

“An important area of concerns resides with the letters. The number of request letters not sent, sent incomplete or unclear at initial stage and later on create a negative impact on both clients and the Case Processing Centre (in Vegreville, Alta.),” read one evaluation.

Internal government reviews find immigration department employees often fail to use correct form letters or provide accurate timelines

It was one of three internal reports obtained by the Star under an access to information request.

“It delays the processing, causes more waiting times for clients and increases the work for staff. It also increases the amount of whitemail received at (Vegreville) when clients reply to unnecessary requests or seek clarification. The number of same request letters sent over time also creates unfairness for clients whose applications got refused after one request.”

Immigration applicants have complained about inconsistencies and a lack of fairness in the application processing — and sometimes the decision-making — by Citizenship and Immigration Canada (CIC) officials.

The three so-called “quality management” reviews give the public a rare glimpse into the extent of these official errors, which authorities have never admitted to.

The rank and file of the immigration department blames the errors on the rising number of “casual employees” hired to replace welltrained permanent staff.

“Since the Harper government came into power, Citizenship and Immigration has seen too many cuts and lost many qualified employees,” said Steve McCuaig, national president of the Canada Employment and Immigration Union. “You have casual employees brought in within a short time with little training while qualified people are shown the door,” he said.

According to the union, casual employees make up half the workforce responsible for reviewing permanent residence applications. These employees, mostly students, are trained for three days on the department’s case management system. But Immigration department spokeswoman Sonia Lesage insisted the system’s integrity was not compromised and officials regularly carry out quality monitoring.

“As a result, the department is able to improve programs and provide faster and better services. CIC is focused on making our application processes and our correspondence with clients simpler and clearer,” she wrote in an email.

“We have moved to a system of ensuring perfected applications are handed in at the beginning of the process.”

However, the union’s McCuaig said the casual employees are not up to the task and some of the mistakes “are not fixable,” leaving applicants’ lives in limbo.

According to the review of 996 files handled between Nov. 1 and Dec. 6, 2014, at Vegreville, which deals with permanent residence applications, the quality management team found these shortcomings in the 617 request letters sent:

  • 13 per cent did not address all missing items.
  • 23 per cent had no timeline or an incomplete one or did not mention the consequences of failing to reply.
  • 6 per cent were “not professional” or chose the incorrect template.

Of 426 files that got a second review in the five weeks, decisions were pending for149 owing to errors made by staff at an earlier stage. Another review — of refugee permit applications — found 113 errors in 88 files.

Toronto resident Bashar Kassir said he was not surprised by the many errors identified within the immigration system. His sponsorship for his parents in war-torn Syria was denied in August because officials said he failed to respond to letters the family claimed it never received.

“When mistakes are made, they need to recognize it and have recourse to address them,” said Bassir, whose file was finally reopened after his story appeared in the Star in October. “They should not force people to go to endless appeals for their mistakes.”

His parents received their permanent resident visas in December — over three years after Bassir submitted his sponsorship application.

http://www.pressreader.com/canada/toronto-star/20141229

Immigration. Error rate sparks integrity concerns

Government internal reviews have identified “a high error rate” in immigration processing ranging from permanent resident applications to refugee work permits, prompting fear over the system’s integrity.

The human errors — failing to use correct form letters, address missing documents and provide accurate timelines, among others — not only could cost individual applicants a chance to live and work in Canada, but also affect the “efficiency of the system,” creating unnecessary backlogs.

“An important area of concern resides with the letters. The number of request letters not sent, sent incomplete or unclear at initial stage and later on create a negative impact on both clients and the Case Processing Centre in Vegreville, Alta.,” said the evaluation of the Alberta centre’s operation, one of three internal reports obtained under an access to information request.

According to a Centre review of 996 files from Nov. 1 to Dec. 6, 2014, of 617 requests 13 per cent did not address missing items, 23 per cent did not define consequences for not meeting reply deadlines, while six were “not professional” or the incorrect template was used.

http://issuu.com/metro_canada/docs/20141229_ca_toronto

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One Response to Canadian Immigration Processing Has Apparent High Error Rate

  1. Tom Gates says:

    OH REALLY!!!!!!!!!!!! Our Government realizes that now after destroying a lot of Citizen’s family. Which freakin country have you seen to give the PR status to the resident and later on deny/cancel it….Why are you wasting tax payers money…..It is unbelievable to be a Citizen and not to be able to bring your family into this country!!!!

    A Citizen

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Michelle Serrano
Michelle Serrano
2016-06-07T19:27:11+0000
Very good Lawyer.... I had a very complicated issue in Immigration she made it fast and easy.. highly recommend.Thanks Jennifer and to your team. Good job!!!!!
Libby Avalos
Libby Avalos
2014-02-24T18:30:47+0000
I would definitely recommend JR Law to anyone seeking immigration assistance. We first met Jennifer in November 2011, and she and her team proceeded over the last 2 years to help my husband achieve permanent residency status thru in-land spousal sponsorship. I know that many people attempt to do this process on their own, but after being thru it, I would never recommend that. Laws are always changing, and it was such piece of mind to know that we were getting the most current information, and that everything was being done correctly. We definitely hit some bumps in the road... immigration lost part of our file, which needed to be redone, and then they were on strike, slowing everything down. JR Law supported us during the entire extra, unexpected time. Again, these things happen and we were happy to have legal support throughout. The team at JR law was always friendly, organized, supportive, and very fair and honest. We will definitely be seeing them again moving forward with any immigration issues in the future!
Claudio Leanza
Claudio Leanza
2014-02-20T15:19:38+0000
Waste of money!!!!lot of money!!
Collen Mae Lowe Padua
Collen Mae Lowe Padua
2017-04-08T15:15:58+0000
Kiet Tuan Duong
Kiet Tuan Duong
2016-06-16T15:58:56+0000
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Anthony Lauron
2015-11-08T00:49:47+0000
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Thomas Williams
2013-12-24T00:42:22+0000
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Tim Underwood
2013-11-09T01:16:26+0000
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2013-08-04T23:27:46+0000

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Alison Moffatt
Alison Moffatt
20:42 04 Jul 18
We're so thankful we found Jennifer & her law office! As a small company, we were able to navigate the immigration system with their help and guidance - and got the outcome we wanted! Thank you so so much for everything, we have really appreciated working with your team.
Arielle N
Arielle N
03:25 20 Dec 17
We went to Jennifer with just under two months before my work permit expired and I wanted to apply for PR. Long story short, Jennifer and her staff was incredible, thorough, well experienced and fast! We all worked very hard to get my application in and today I'm already a permanent resident of this great country. Pricey though but what lawyer isn't..she does pre-warn about that but honestly with how fast they worked and their knowledge around the entire process, it was all worth it. Thank you Jennifer Roggemann and your wonderful staff. I truly believe they are the best in town.
L. Spalla
L. Spalla
17:13 25 Feb 18
They charged 300 just for one hour and a half consultation, so I asked roughly how much it would be to apply for sponsorship, they couldn’t tell me I was only calling them because I’m actually from Toronto and my fiancé wants to get a lawyer close to kw Long story short, her secretary were pushing me for a consultation without trying at least understand my situation and get me a price Basically what I’ve seen is, u go for consultation, spend 300$ they charge u whatever after, if u r not ok with the price, they still made 300$ on you
Louise Cowden
Louise Cowden
13:55 05 Jun 17
In August 2015 we walked into Jennifer's office looking for advice on how to get John PR status, and walked out after our appointment wishing we had come to see them sooner. Jennifer gave us all of the options available and set some realistic expectations. It's been nearly 2 years since we walked into her office, and just last week John became a permanent resident. We couldn't have done it without everyone in the office, they made things so much easier. The value, to us, of having Jennifer and her team is that we were not worried about our application. We knew that we were in great hands, and we would get the outcome that we were hoping for. Especially thankful for Heather and Erica, you both played a huge part in making sure that I kept calm; the professional and knowledgeable manner that you both have kept my mind at ease throughout the last year and a half. Without them, we wouldn't be able to move on with our lives in Canada. We can't thank you enough for everything that you have done for us. Louise and John
Georgia
Georgia
21:46 22 Nov 17
Very honest, straightforward person. She gave me all of the information I needed in order to make an informed decision.
Hannah Schell
Hannah Schell
16:01 24 Jul 18
A Canadian-American couple, we have been married for a long time and had been living in the United States. We are both college professors, and have struggled for years with balancing our two careers. When Martin got a job offer “back home” in Canada, we decided it was time to start a new chapter and made arrangements to begin immigrating. We had previously gone through the long, messy process of immigration to the U.S. for Martin’s green card and ended up having to hire a lawyer after trying to do it on our own. This time we wanted things done smoothly and so we started looking online for help. We googled immigration lawyers in the area and saw that Jennifer’s office was all women. Intrigued, we read everything on her website and made arrangements for a consultation when we were visiting. The date of that first consultation actually coincided with our 20th wedding anniversary - what’s more romantic than a visit to a lawyer’s office! The price tag was sobering but since we wanted this done right, we decided to go ahead. We sensed they knew what they were doing, were organized and efficient, and we liked that they didn’t talk down to us. Jennifer talks fast (!) and processes information quickly, and we appreciated that she was very thorough and open and gave us all the information we needed to make an informed decision. We decided to hire Jennifer and her team and we have never regretted that decision. Every interaction with the office (whether in person, phone or email) was professional and friendly. They were continually helpful and although we were sharing a lot of personal information, we trusted them. The most valuable thing they gave us was peace of mind. They are very efficient and we didn’t have to worry about the details. They had told us how long they expected the process to take, which helped give me a timeline of when I would be able to look for new job opportunities here in Canada, and we are thrilled that it turned out to be even faster than what they had told us. They were able to offer helpful suggestions for how to get all the needed materials along the way, including the medical exam, finger-printing, background checks, etc. We recommend that you at least go and have a consultation with Jennifer to find out all your options. They are friendly, fast, smart and helpful. Now I’m a permanent resident here and Martin and I are enjoying settling into our new community. Thank you Jennifer and team for helping us start this new chapter in our lives! Hannah & Martin
Ted Yoon
Ted Yoon
01:13 02 Aug 18
I came to Canada from Korea for college and ended up staying and working in my field. When I was eligible to apply for Permanent residency through the Canadian Experience Class, I was looking for some help. I was introduced to Jennifer through the Korean community and I went for a consultation. She sounded confident and that she could solve the problems that I had with my situation. I’m glad that I decided to hire Jennifer. She knows much more than some consultants that I talked to in Toronto. She and her office are confident and knowledgeable about what they do. They are expensive, but I always received a response quickly whenever I had a question or had provided them with documents. The fact that Jennifer could communicate with my family in Korean was very helpful. She also has an understanding of the cultural concerns that are common to South Korean men my age regarding military service in our home country. I liked that, because I lived out of town, I was able to have skype meetings with the office rather than having to drive to Kitchener to meet. Now I’m a permanent resident and I’m able to move on with my life. I’m looking forward to being able to apply for Canadian citizenship as soon as possible and I know I’ll be back for another consultation with Jennifer. Ted
Cheyenne Cartwright
Cheyenne Cartwright
21:38 01 Aug 18
We found this law office in one of the most challenging periods of our lives. Newly married, my wife Canadian and myself American, we had drastically misunderstood the processes necessary to ensure I would be able to build a life with her in Ontario, and I was only a couple of weeks away from a potential notice of deportation. Based on the mistakes I made, I did not think I even deserved a chance to make it right and managed the (short, but painful) wait for an appointment with plans to move back to the US and restart the process. Already partially reassured by the incredibly fast and professional response of the office's staff, I went into the meeting cautiously optimistic, and to make a long story short, we immediately agreed to enter a process that just in the past couple of months culminated in securing my permanent residency. Along the way, I received expedited permissions to pursue a job in Ontario, mentoring throughout the process of acquiring required documents and testimonials, anything we could have wanted, especially and all importantly the peace of mind mentioned in other reviews here already. And I never had to be separated from my wife at any point. While expensive, the costs were well explained, and we were coached in how to keep the costs as low as possible by doing as much on our end as we could. This resulted in a sizable refund of our retainer, given to us immediately along with my notice of permanent residency. I have nothing but praise for their office and staff, and anticipate continuing to exchange Christmas greetings/gifts over many happy years here in the province.
Franky Tacia
Franky Tacia
23:45 28 Jul 18
Completely unprofessional reception and an absolute scam as far as “initial consultation” that was her scribbling and circling on a bunch of random questions that lasted 15 minutes for $1000.00. Learned absolutely nothing new other then she wanted another $9,000.00 to help. Stay away!!!
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